Contact us
Discord is the fastest route. The team, the product channels and the status updates are all in the same place, so most questions are answered where they are asked.
Where to reach us
Check this first
- Key not arrived? Keys are sent to the address you entered at checkout, within seconds of the payment clearing. Check the spam folder first.
- Product not working? Check the status on the product page, or the status page. A product that is updating is not broken, it is being patched.
- Refund? Read the refund policy first. It says what qualifies and what does not.
What to include
Nothing can be looked up without the first one. The other three usually save a full round of back and forth.
- The email address you used at checkout — that is how the order is found.
- The product name, and the order ID if you still have it.
- What you did, in order, up to the point where it stopped working.
- The exact error text, or a screenshot of it. “It says an error” cannot be looked up.
Got all four?
Then the first reply can already be the answer instead of a question.