Refund policy

What we sell

Every product on this site is a digital license key delivered by email within seconds of the payment clearing. There is nothing to ship and nothing to return. Once a key has been sent, it cannot be un-sent.

When you get a refund

Requests are handled case by case. We refund when:

• the product was detected or stopped working as described, and you tell us within 7 days of the purchase;
• the key never arrived and we cannot deliver a working one;
• you were charged twice for the same order.

When you do not

• You changed your mind after the key was delivered and used.
• Your account was banned for something the product does not cover, or for using it against the instructions supplied with it.
• Your hardware or operating system does not meet the requirements stated on the product page.
• The product is listed as Updating and you bought it anyway. Status is shown on every product page before purchase.

How to request one

Write to us on Discord or Telegram with the email address you used at checkout and the order reference from your confirmation mail. Approved refunds go back to the original payment method and take as long as your bank takes, usually a few working days.

Something here unclear? Ask before you buy, not after — the support channel answers questions about these terms too.